Terms of use

Welcome to the Mutual Support Website. The website accessed at the domain name www.mutual-support.org.uk and all the facilities and features made available on the Website including those which require registration before use such as our Members Only area, donation facilities and EasyFundraising (the “Website Services”) can only be accessed and used by you if you agree to do so in compliance at all times with these Terms of Use. By accessing and using the Website (whether simply browsing as a guest or if you have registered as a registered user with us), you agree that you have read and agree to be bound by these Terms of Use. If you do not agree to be bound by our Terms of Use you should stop accessing the Website and using the Website Services immediately.

We are entitled to change and update these Terms of Use at any time without giving you prior notice, but we will post any changes to the Terms of Use onto this area of the Website and those changes will be effective from the time they are posted. You are responsible for regularly viewing these Terms of Use. Your continued use of the Website and/or the Website Services after we have posted any such change will indicate that you accept the new Terms of Use.

These Terms of Use and our Privacy policy referred to below govern the whole arrangement between you and Mutual Support. If any part of these Terms of Use or the Privacy Policy is found to be invalid or unenforceable then the remaining provisions shall remain in force between you and Mutual Support.

About Us

Mutual Support is a National Support Group of the MS Society, a registered charity, nos 1139257 / SC041990. Registered as a limited company in England and Wales 07451571. Our charitable objects are:

  • To enhance and improve the quality of life of all military personnel, their families and carers affected by MS, through support, information, advocacy and counselling.
  • To provide a safe environment for members of the military family affected by MS to be able to share their experiences and talk about the impact MS has had on their lives.
  • To educate and provide information to the military, the public and healthcare professionals to help support those affected by MS.

Your Account

The Website is intended only to be used by people who are 16 years old or older. If the user is aged under 16 the Website is intended to be used only with the supervision of an adult.

There are certain parts of the Website which can only be accessed and used if you are registered with us as a registered user. By registering or attempting to register with us as a registered user you represent and warrant to us that:

  • you are aged 16 years old or older, or you are using the Website with the supervision of an adult; and
  • your use of the Website is not in breach of any applicable laws or regulations.

Once registered with us as a registered user you will be asked to use a user name and a password. You will always be responsible for any access of or use of the Website Services made using your username and password. Do not allow someone else to access or use your account and do not access or use someone else’s account.

The use of the Website Services for gathering information for surveys and research studies or similar is prohibited unless prior permission has been given by Mutual Support.

Your Use of the Website

We permit you to access and use the Website on the understanding that it is only available for your personal use and not for promotional or commercial use and that you agree to comply with all applicable laws and regulations. You may, for your personal use;

  • retrieve and display content from the Website on a computer screen;
  • print, but not photocopy, individual pages on paper; and/or
  • store files in electronic form on disk (but not on any server or other storage device connected to a network).

You agree not to participate in any mischievous or malicious behaviour which causes damage or may cause damage to Mutual Support or the Website, or any of the computer systems upon which the Website relies.

You must not send unsolicited messages for the purposes of advertising a product or service on the Website.

We may, at our discretion, deactivate at any time an account which has been used to upload content (including usernames and passwords) which we believe to be:

  • obscene, defamatory or libellous, vulgar, sexually orientated, hateful, threatening or in violation of any laws or good morals or practice;
  • containing contact details of other individuals (emails, phone numbers, fax numbers or postal addresses) without the prior consent of those individuals;
  • containing advertisements or references to products or services without our prior consent;
  • excessive repetition of that content; or
  • an infringement of another party’s rights (including, but not limited to, intellectual property rights and rights of privacy and publicity).

Notwithstanding that at no time will we be obliged to pre-check the contents posted via the links to Facebook. We make no guarantee nor representation as to the accuracy, integrity, timeliness or quality of information on the Website.

We may from time to time also edit or remove posts which are contrary to these Terms of Use or not constructive to the overall purpose of the MS Society.

Our content

All material, content and trademarks or logos on the Website and all intellectual property rights in the same are owned by or licensed to Mutual Support and are protected by the applicable intellectual property rights and laws.

Except for the authorised use of the Website, in accordance with these Terms of Use, you agree not to download, copy, translate, modify, archive, distribute, publish, sell or make any other unauthorised use of the materials, content and trademarks or logos on the Website without our prior written consent. You agree not to use the content of the Website for any illegal or improper purpose, and you agree not to remove the copyright or trade mark notice(s) from any copies of content properly made in accordance with these Terms of Use.

Your Personal Information

We collect personal information about you for the purposes of providing you with the Website Services. Our collection and use of your personal information is carried out in compliance with our Privacy Policy you can access via this link and by agreeing to these Terms of Use, you also confirm that you give your consent to our collection and use of your personal information as set out in our Privacy Policy.

Our Liability

Any content, advice, commentary or other materials which is made available on the Website does not form advice on which you should place reliance. The material is intended for educational purposes only and should not be taken in place of professional advice.

Use of the Website Services is entirely at your own risk.

The information contained on these pages is of a general nature and is intended to provide a public information service, free of charge. The information should not be relied upon or used without first confirming the accuracy of it with Mutual support or another professional body.

Information on the Website is subject to change without prior notice. Whilst every reasonable effort is made to ensure that the information on the Website is complete, correct and up to date, this cannot be guaranteed and Mutual support shall not be liable whatsoever for any damages incurred as a result of its use.

You will not acquire any rights, whether contractual, in tort or otherwise as a result of the information contained on the Website. Mutual Support, its volunteers and other persons connected with the creation, maintenance or dissemination of these pages will not be liable for any damage or loss, direct or indirect, occasioned by the use of the Website or the Website Services.

Nothing in these Terms of Use excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent mis-representation or any other matter for which we are not permitted to exclude as a matter of applicable law. If you are dissatisfied with any of the Website material or Website Services or with any of the Terms of Use, your sole and exclusive remedy is to discontinue using the Website and the Website Services.

Your Indemnity

You agree to indemnify and hold Mutual Support and any of its volunteers and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of or conduct on the Website or the Website Services and/or a breach of any of the Terms of Use.

Third Party Websites

The Website may include links to websites of other parties as a result of automated search facilities, or associations of Mutual Support, but these links do not mean that Mutual Support endorses or in any way guarantees those third party websites or any of the goods or services offered on them.

The Website may also include links to other websites and services operated by Mutual Support which will be subject to their own terms of use and privacy policies which you should make yourself aware of prior to accessing or using them. Mutual Support will not be liable for any content or any of the goods or services on any third party website or websites which are not those from which the Website Services are made available.

Applicable Laws

These Terms of Use and accompanying Privacy Policy are governed by the laws of England and Wales and you shall irrevocably agree, subject to the paragraph below, that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms of Use or your use of the Website or arising in any way from the content of the Website or use of the Website Services.

For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence, or where these Terms of Use are entered into in the course of your trade or profession, the country of your principal place of business.

Suspension of Access

Mutual Support reserves the right to suspend or terminate your access to the Website and Website Services at any time, with or without notice or explanation.