Privacy Policy

Mutual Support is a National Support Group of the MS Society, coming under the umbrella of their charity registration nos 1139257 / SC041990, Registered as a limited company in England and Wales. We are committed to protecting your privacy and your personal information when you use the Website and the Website Services (as defined in our Terms of use).

We adhere to the MS SOciety’s Privacy Notice which can be found here: MS Society’s Privacy Notice

In addition:

We may ask you to provide us with personal information in order to process your membership and allow you to use the Members Only area on Mutual Support’s website and use other aspects of the Website Services.

We may ask for information such as your name, date of birth, gender, email address, postal address, Service details, the nature of your interest in the Mutual Support and any other information requested by us using our forms on the Website. We will keep a record of this information in the manner described in the Privacy Notice.

What Mutual Support does with your information

We will use your information in order to provide you with the Website Services, Support Volunteer services and to communicate with you about Mutual Support on any matter relating to the conduct of your account or your use of the Website Services.

If we collect data for the purpose of organising a specific event, we may release such information to named co-organisers of that event.

We also wish to bring to your attention information about special offers made available to users of the EasyFundraising Services on our website. If you sign up to this service you may receive e-mails from this third party supplier. Use of this service will not result in us disclosing your information to any third party.

Despite your preference settings there may be occasions when we have to contact you for operational or administrative reasons relating to the Website Services.


When you access and use the Website the pages that you access, together with a cookie, will be downloaded to your computer. Cookies are software applications which store information about your visit to our Website on your hard drive. This information supplied by cookies can help us to provide you with a better experience when using our Website and the Website Services by analysing the way in which the people use the Website. Cookies do not identify you personally but they do identify your computer.

You are able to disable cookies using your browser software (for information on how to do this check your browser information/help facilities). You will still be able to browse the Website if you do not enable cookies, but you must enable cookies if you wish to use the areas reserved for registered users.

We may use the information collected by cookies to monitor the performance of the Website and the Website Services. Such information will not disclose your individual identity or personally identifiable data without your permission.

To find out more about cookies and how they work then visit

How we protect your information

The internet is not a secure medium and therefore it is inherent that any email or information sent to the Website or submitted to enable use of or when using the Website Services may be liable to be compromised. We have several security procedures in place to try to protect your personal information including firewalls, password protection and encryption.

Sharing or transferring information

Due to the global nature of the internet the information you provide to us may be transferred to countries outside the European Economic Area when it is in transit over the internet. As a result it may pass through countries that do not have the same type of data protection laws and protections in place as are complied with by the Mutual Support. We have taken the technical steps set out above to try and improve the security of your information when in transit over the internet. By submitting your information to us you consent to these types of transfer.

We may disclose your information to third parties if we are under a duty to do so to fulfil a legal obligation or to enforce our own contractual agreements or to protect the rights, property or safety of our members and users of the website services or others. This may include the exchange of information with third parties for the purposes of prevention of criminal activities.

Third Party Websites

We will not be responsible for the conduct or content of third party websites, including without limitation, any link contained in a third-party website.

Accessing the Personal Data we hold on you

You may contact us at any time to obtain details of the personal data that we hold about you by sending an email to

Updating your information

If any of your information that you have provided to Mutual Support changes, for example if you change your email address or name or if you wish to cancel your account please let us know the correct details by sending an email to the following email address If you already receive information from the Mutual support, we will continue to send it unless you tell us otherwise by e-mailing us at